How can we help you?

How can we help you?

Products and Ingredients

Is Koh made in the UK?
At Koh we proudly manufacture our Universal Cleaner in the UK and the Koh Protect range is assembled in the UK. Our accessories and Dishwashing Tablets are made for us by quality suppliers in Europe and Asia.
Where is Koh Protect made?
Koh Protect Surface and Skin are packed in the UK from local and imported ingredients. The concentrate for Koh Protect Surface and Skin has been imported from the US.
What are the ingredients of Universal Cleaner?
Our Universal cleaner is a formulation of potassium hydroxide and purified water. The active ingredient of potassium hydroxide makes up less than 0.5% of the total composition.
Does Universal Cleaner contain palm oil?
No, our Universal Cleaner doesn’t contain palm oil.
What are the ingredients of Protect Surface?
The active ingredient of Koh Protect Surface is 3-(Trimethoxysilyl) Propyl Dimethyl Octadecyl Ammonium Chloride. The active ingredient makes up 0.75% of the total formulation for safe usage. The inactive ingredients are purified water (over 99% of the formulation) and Alkoxylated Aliphatic Alcohol.
What are the ingredients of Protect Skin?
The active ingredient of Koh Protect Skin is Benzalkonium Chloride (in a safe concentration of less 0.1% of the total formulation). The inactive Ingredients include purified water (over 99% of the total formulation), 3-(Trimethoxysilyl) Propyl Dimethyl Octadecyl Ammonium Chloride, Alkoxylated Aliphatic Alcohol.
Does Koh Protect contain alcohol?
Both Koh Protect Skin and Koh Protect Surface contain a tiny percentage (<0.5%) of a naturally derived alcohol to act as a surfactant.
How are you eco-friendly?
Koh was created to be an eco-friendly alternative to traditional cleaning products. Our Universal Cleaner and Dishwashing Tablets have been independently approved by the Allergy UK program so you know they're the safer choice for you. Our refillable system means you're reducing unnecessary plastic as well!
Is Universal Cleaner chemical free?
Water and potassium hydroxide are both chemicals, so while Koh isn't technically chemical free, the Koh Universal Cleaner is free of harsh chemicals found in regular cleaning products.
Is Universal Cleaner septic safe?
Yes, Universal Cleaner is safe to use around standard septic systems.
Are the Dishwashing tablets septic safe?
Yes, Koh Dishwashing Tablets are septic safe.
Does the Universal Cleaner kill bacteria and germs?
Under scientific lab testing, our Universal Cleaner has been proven effective against common bacteria (salmonella, campylobacter and E.coli). However, Koh Universal Cleaner is not a sanitiser or disinfectant which means it will not kill viruses.

Health & Safety

What Certifications does the Koh Universal Cleaner have?
Independently certified by the Choose Cruelty Free Program and Allergy UK. Not tested on animals. Safe and suitable for use in food handling facilities that operate in accordance with a HACCP based food safety programme.
Is Universal Cleaner allergy friendly?
Our Universal Cleaner has been awarded the Allergy UK Seal of Approval. It is allergy friendly, safe for use with sensitive skin, and has undergone patc-testing at a Dermatology Lab.
Is Universal Cleaner asthma friendly?
Our Universal Cleaner has been awarded the Allergy UK Seal of Approval. It is allergy friendly, safe for use with sensitive skin, and has undergone patc-testing at a Dermatology Lab.
Do you test on animals?
We do NOT test on animals. Our Universal Cleaner is certified by Choose Cruelty Free Program.
Is Universal Cleaner pet-friendly?
Our Universal Cleaner doesn't contain fragrance or harsh chemicals, however we recommend using with caution around your pets.
Is Universal Cleaner vegan?
Our Universal Cleaner is suitable for vegans, as it does not contain any animal derivatives.
Is Universal Cleaner fragrance-free?
Our Universal Cleaner is 100% fragrance and scent free. If you prefer a fragrance, you can add a few drops (2-3) of essential oils.
Why do you have warning labels?
We have warning labels to comply with Australian consumer labelling guidelines based on the active ingredient (potassium hydroxide) in our Universal Cleaner.
Can I add essential oils?
If you'd prefer a scented clean, add up to 2-3 drops of essential oil into your Atomiser and Spray Mop. Do not use more than the recommended dosage as this could impact the spray functionality.
Does Koh Protect kill Covid-19?
Koh Protect Surface and Skin has not been proven to kill viruses such as COVID-19. Koh Protect Surface and Skin have been clinically proven to protect surfaces from 99.9% of bacteria including e-coli, salmonella, enterica, campylobacter and pseudomonas.
Is Koh Protect Chemical Free?
Water and the active ingredient in Koh Protect are both chemicals, so while Koh Protect Surface isn't technically chemical free, it is free of harsh chemicals found in most supermarket or ethanol based sanitisers.
Is Koh Protect tested on animals?
No, it has not been tested on animals.
Is Koh Protect safe to use around pets?
Koh Protect is a safer alternative to use around your home, however we recommend to spray with caution around pets.
What type of bacteria does Koh Protect Surface and Skin kill?
Koh Protect's patented formula has been clinically proven to kill 99.9% of bacteria including e-coli, salmonella, enterica, campylobacter and pseudomonas. Note, Koh Protect has not been proven effective against viruses such as COVID-19.
How did you test the effectiveness of Koh Protect Surface?
The active ingredient of Koh Protect Surface has undergone extensive clinical tests to prove its effectiveness against 99.9% of bacteria. It has also been lab tested to prove 7 day effectiveness when surfaces are cleaned with Koh Universal Cleaner and Microfibre Cloths. To do this, Koh Protect Surface was applied to the test surface with periodic cleaning using Universal Cleaner and Microfibre Cloths.
Is Protect Surface food safe?
Koh Protect Surface and Skin have both passed rigorous testing to be passed food safe.
Is Koh Protect Skin non-toxic?
All chemical compounds have a level of toxicity. The active ingredient in Protect Skin, Benzalkonium Chloride, is in its pure form toxic to humans. However, at the level of concentration that it's been use within Koh Protect Skin, it is considered non-toxic. This has been independently verified by toxicologists, showing low level toxicity and low risk for irritation when used topically at a dilution of ~0.1%.

Usage

What can I use Universal Cleaner for?
You can use Universal Cleaner on almost any surface around the home including benchtops, ovens, stovetops, windows, tiles, bathrooms, floors and mirrors.
What surfaces should I not use Universal Cleaner on?
We recommend avoiding all surfaces susceptible to high alkaline solutions such as brass, zinc, copper and raw aluminium.
Do I need to do a spot test with Universal Cleaner?
Yes. We always recommend a small spot test in an inconspicuous place before you get Koh'ing!
How does Universal Cleaner work?
Universal Cleaner is a two-ingredient formulation made from potassium hydroxide and distilled water. Once sprayed onto surfaces, it binds to dirt, grease, and grime, then lifts and suspends it so you can easily wipe it away.
Is there a use by date for Universal Cleaner?
The formulation of the Universal Cleaner is effective for 18 months.
How long does Universal Cleaner last?
Our Universal Cleaner lasts for 3 months for a standard 2-3 bedroom home when used as an everyday cleaner in conjunction with the Koh cleaning system and Koh Spray Mop.
My bottle has stopped spraying
On very rare occasions, the Atomiser can become blocked due to the super fine mist sprayer. In most instances, this can be easily rectified. Take the head off the bottle, removing the straw. Once the straw is removed, submerge the head under some warm water and whilst underwater pull the trigger quickly to flush the system. After 30 seconds remove the head and reassemble. The Atomiser should now function. If this is not working, please get in touch with our Care Team via Facebook, Email
How do you wash the Microfibre Cloths?
The Koh Microfibre cloths should be washed on a 60-80 degree cycle with normal detergent. No bleach or fabric softener. Line dry. Wash separately to avoid colour bleeding. Your cloths will last around 300 machine washes.
How do you wash the Microfibre Mop Pads?
The Koh Microfibre Mop Pads should be washed on a 40-degree or below cycle with normal detergent. No bleach or fabric softener. Line dry. Wash separately to avoid colour bleeding. Your Mop Pads will last around 200 machine washes.
Can I use your essential oils around pets?
Please do not spray or diffuse Koh Essential Oils around your pets. If you are using essential oils around animals, please seek advice on how to use them safely.
How does Koh Protect Work?
Koh Protect is a 'microbiostatic' agent that bonds with almost any hard surface to offer long lasting protection from 99.9% of bacteria. Once applied to the surface, it forms an invisible barrier of positively charged ions which are like microscopic spikes that attract microorganisms and destroy them before they settle on the surface.
Can I use Protect Skin in a different pump?
As we have not tested how effective other pumps are to dispense Protect Skin, we suggest only using it with the Koh Foaming Pump (sold separately)
Can I use Protect Surface on my hands?
No, Protect Surface is for use on your household surfaces only.
Is Protect Surface safe to use on fabric?
No, Protect Surface is for use on hard surfaces only.
Can I add Koh Essential Oils to Protect Surface?
No, do not add essential oils to Koh Protect Surface. If you’d like a subtle scent when you clean, we would recommend adding Koh Essential Oils to your Universal Cleaner before you sanitise your surface.
How long will 1L of Protect Surface last?
1L of Protect Surface will last the average home approximately 3 months, with one application to common surfaces every 7 days.
How long will 1L of Protect Skin last?
1L of Protect Skin will last a household of 4 people approximately 3 months, with two applications a day.
Can I mix Universal Cleaner and Protect Surface?
If Protect Surface and Universal Cleaner are mixed, they will neutralise the effectiveness of each other. If you accidentally mix the two solutions, empty your Atomiser, rinse with water and dry thoroughly, then refill with the correct solution.
I can't get my Koh Protect Pump to work
Each Protect Pump comes with a 'safety collar'. This is the ring around the neck of the pump which prevents it from being pressed. Make sure this ring is removed before trying to dispense Protect Skin. You can choose to keep the collar to place on the pump when not in use, or dispose of in your recycling bin. If you are experiencing any other difficulties with your pump, please get in touch with our Care Team.
What surfaces can I use Koh Protect Surface on?
Koh Protect Surface is safe to use on most hard surfaces around the home including benchtops, table tops, laminates, sealed wood, marble, chopping boards, door handles & stainless steel.
Is Koh Protect Surface safe for septic systems?
Yes, Koh Protect is safe for septic systems.
Can I use Protect Surface in my Koh Spray Mop?
As we do not offer separate mop bottles right now, we suggest you mop your floor as usual with Universal Cleaner and Koh Spray Mop. Once clean and dry, use your Atomiser to spray your floor with Protect Surface. Wait for 3 - 5 minutes until dry then use your mop to wipe away any residue.
My surface is still wet even after waiting a few minutes.
Typically you will need to leave Protect Surface 3 - 5 minutes to completely dry before wiping away residue, however drying time may vary depending on temperature, humidity and air movement. A fan may help speed the drying process. Don't overspray your surface, as excess product may take longer to dry.
Where can I use Protect Surface? Is there anything I can't use Protect Surface on?
Koh Protect Surface can be used on most hard surfaces around the home including benchtops, table tops, tiles, ceramic, laminates, plastic and wood. It can also be used on common touchpoints such as doorhandles, lightswitches and appliances. Avoid spraying on glass, as spotting may occur and may be difficult to remove. Spray should be promptly wiped off glass surfaces with a dry cloth. Please be aware that on stainless steel and some high gloss surfaces Protect Surface may leave a slight sheen.

Payments & Refunds

Can I have a sample?
Unfortunately, we do not currently offer samples, however we do offer a 30-Day Money Back Guarantee on all products and bundles.
What payment options can I use?
At checkout, there are two payment options to select. You can use a credit card, or PayPal. We do not store or have access to any credit card details, these are encrypted through Shopify.
Something in my order is broken or missing.
If something is broken, faulty or missing from your order, please get in touch with our Care Team via Facebookor Email so we can get this issue resolved.
How do I recover my login details?
Please get in touch with our Care Team via Facebook, Email so we can get this issue resolved.
Why do you sell the Universal Cleaner in bulk?
We sell Universal Cleaner in 4L quantities to help save you money. A little goes a long way, and our Universal Cleaner typically lasts 3 months for a standard 2-3 bedroom home when used in conjunction with the Koh cleaning system. It is also a more eco-friendly solution, with the Universal Cleaner and Atomiser replacing the need for 10 throw-away plastic trigger sprays.
Why don't you sell in shops?
We only sell online as it means we can always offer the best customer experience from the moment you purchase to the moment you get Koh'ing. It also means we can minimise overall costs so we can get our products to you at the lowest possible price.

Delivery and Tracking

How much does delivery cost?
Orders to most of the UK mainland are at a flat rate of £3.99 per order. Some surcharges may apply to non mainland orders and will be applied at checkout.
Where do you ship?
We ship to mainland UK. We don't ship to Ireland, Scottish Isles, Channel Islands.
How long does delivery take?
We ship all orders out within 1-2 business days. Once shipped, delivery times will vary based on where you live.
How can I track my order?
All orders receive a tracking number from DPD. Once you receive your shipping confirmation email, you can track https://uk.koh.com/pages/track-my-order here.
Do I need to sign for my parcel?
We do require a signature on delivery but if you're not home our driver will leave the package outside if they think it is safe to do so. If not, they'll try again the next day and will keep trying for the next two days. If you want to change your delivery preferences and have your package left with a neighbour you can do so once you receive your tracking number.
My tracking is not working
Your tracking number may take up to 12 hours to become active. If you are experiencing any issues with your tracking number please get in touch with our Care Team via email (careuk@koh.com) so we can get this issue resolved.

Feedback and Referrals

Can you edit or delete Facebook reviews?
No, we cannot edit or delete any Facebook reviews, however we will hide any comments which are abusive or offensive to our community.
What are Yotpo reviews?
Yotpo is an independent third party review platform. All of our customers receive an email directly from Yotpo one month after purchase asking if they would like to leave a review.
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